All Wild Woolly Heads orders are usually shipped by Australia Post standard Parcel Post. Express Post services and postage that require a signature on delivery can be requested.
For all custom made items Extra Cover and signature on delivery is included.
Shipping & handling is calculated on the cost and weight of your order when under $100 of value.
Bulky products may vary in shipping price if under $100.
Shipping is FREE for most orders over $100.00.
The total cost of your order including S&H is displayed by the shopping cart before any commitment to buy is required.
If a parcel is returned to us due to an incorrect address at time of order, the customer will be charged for parcel to be posted the 2nd time.
International orders are at the discretion of Wild Woolly Heads. Please contact us if you would like to purchased any of our products. If approved international parcels are charged according to actual weight. The maximum weight we can send is 20kg and the maximum girth is 140cm.
GOODS DAMAGED DURING SHIPPING
Please let us know immediately the parcel arrives if it has been damaged during shipping or has not arrived in a fair amount of time. Wild Woolly Heads will discuss with you how to move forward depending on the circumstances to a replacement, return or offer. No guarantee is offered without discussion.
All Wild Woolly Heads products are of the highest quality. Refunds for goods purchased from us are granted if the product is faulty through no fault of your own, or if it does not match our product description. However, the goods must be returned within a reasonable period and you may be asked for proof of purchase.
Custom Made orders for dogs or other animals are non-refundable.